Review after setup
A focused review built around practical decisions and constraints.
"The installation itself was straightforward, but the real difference came from how clearly the technician explained each step before touching anything. No surprises, no vague timelines, just a straight answer about what could be done that day and what had to wait."
Marthinus van der Merwe
Cape Town · Home office setup
Verified purchaser
When I booked the installation for a new inverter and battery bank, my main worry was the back-and-forth that usually comes with these jobs. The first call took less than ten minutes: they confirmed the model I had ordered, checked my load requirements over the phone, and gave me a two-hour window for the following Tuesday. No pressure to upgrade, no extra items pushed at the last minute.
On the day, the team arrived within the promised window and spent the first twenty minutes walking through the existing wiring and the placement options for the battery. That part mattered more than I expected. The wall I had planned to use turned out to have a water pipe running behind it, so we shifted the mounting point before any drilling started. A small thing, but it saved a messy repair later.
The setup itself took about four hours, which included running new cabling and configuring the monitoring app. The technician left a printed summary of the settings, the expected runtime for my typical evening load, and a note about when to run the first full discharge cycle. That kind of detail is rare, and it made the handover feel complete rather than rushed.
What kept this from a perfect score was the follow-up. The email with the warranty certificate arrived three days later than promised, and when I replied with a question about the app's notification settings, it took another two days to get an answer. Not a dealbreaker, but worth knowing if you are the sort of person who wants everything confirmed in writing before the team leaves.