Whether you bought something after reading one of our guides or you want to share your own experience with a product, we try to make the next step straightforward. Below are the ways to reach us, how quickly you can expect a reply, and where to look if you prefer to find the answer yourself.
Best for detailed questions about a specific review, a warranty experience, or a product you are comparing before buying.
info@michaelpolkinghorne.comUseful if you are in the middle of a purchase decision and need a quick answer about how we tested something.
+27 41 093 0826If you prefer to send documents, photos of a faulty product, or a copy of your warranty paperwork, our postal address is:
17013 Nell DriveMany common questions about how we test products, how we handle corrections, and what counts as a verified purchase are already answered there. It may save you the wait.
Read the FAQStraight answers about our review process, how we handle submissions, and what you can expect when you read a product page on this site.
Most items are tested over several weeks of normal household use. A kettle gets boiled daily, a fridge runs through its cycles, and a service like a plumber is judged on the full job from quote to final invoice. We do not publish first-impression reviews. If a product fails during testing, we say so and explain how it failed.
No. Products are bought at retail or borrowed from readers who have finished with them. We do not accept free units in exchange for coverage, and we do not run sponsored reviews. When a manufacturer provides a sample, it is disclosed at the top of the page. The recommendation always reflects what we found during testing.
Every product page includes a simple breakdown across the criteria that matter most for that category: build quality, ease of use, value for money, and after-sales support. We keep the scoring transparent so you can see why a product earned its overall rating and where it fell short.
Yes. Verified purchasers are welcome to share their experience, whether it matches our findings or not. Submissions should include the model or service name, how long you used it, and what went right or wrong. We read every submission and may follow up before including it in a comparison guide.
Start with the warranty documents and note the date of purchase. Our warranty claim review walks through a real fridge failure and the steps that helped, including what paperwork to keep and which questions to ask the service centre. If you are unsure about your rights, that account is a good place to begin.
We hire the tradesperson for a real job, document the quote process, and compare the final invoice against the initial estimate. We also note how they communicated, whether they arrived on time, and how they handled unexpected issues. The goal is to give you a realistic sense of what to expect before you make a call.
Still unsure about something? Read our getting started guide or reach out through the contact page and we will point you in the right direction.
Whether you have a question about a review, want to share your own experience with a product or service, or need help navigating the site, we are here to help. Use the details below and we will get back to you as soon as we can.
17013 Nell Drive
North Mr. land, NC 7377
For review submissions, warranty stories, or feedback on a published article, email is the quickest way to reach the team. We aim to respond within two working days.
If you call outside these hours, leave a message with your number and the product or service your query relates to. We return calls on the next working day.